Solace Solutions LLC (“Solace Solutions,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or interact with our related services (collectively, the “Service”).
By using our Service, you acknowledge that you have read and understood this Privacy Policy and agree to it, along with our Terms of Service.
1. Definitions
Company: Solace Solutions LLC, operated by Drew Kuykendall.
Personal Data: Any information that can identify or be linked to an individual, such as a name, email address, phone number, or IP address.
Cookies: Small data files stored on your browser that help us recognize you and improve your experience.
Device: Any internet-connected device, such as a phone, tablet, or computer, used to access our Service.
Service: The Solace Solutions LLC website and related services.
You / User: Any person who interacts with our Service.
2. Information We Collect
We may collect the following information when you use our Service:
Contact Information: Name, phone number, email address, and property address.
Form Submissions: Information you provide when you fill out a contact or inquiry form, including your consent to receive text messages.
Device Information: IP address, browser type, operating system, and device identifiers.
Communications: Records of calls, texts, and emails between you and us.
3. How We Use Your Information
We use your information to:
Respond to your inquiries and provide our services.
Communicate with you about your request, including by phone, email, and text message (if you have opted in).
Improve our website and customer service.
Send service-related and, where permitted, promotional communications, with opt-out options.
Comply with legal obligations and enforce our rights.
4. SMS / Text Messaging
If you opt in to receive text messages from Solace Solutions LLC, we will use your mobile phone number only to send you messages related to your inquiry about your property, follow-ups after our conversations, and updates about our services. Providing consent to receive text messages is optional and is not a condition of any purchase or service.
Message frequency varies based on your interaction with us.
Message and data rates may apply.
To opt out, reply STOP to any message at any time. You will receive one confirmation message, and no further texts will be sent unless you opt in again.
For help, reply HELP or contact us using the details in Section 13.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. This applies to all other sections of this Privacy Policy.
5. Sharing of Information
We may share your information only in the following situations:
Service providers who help us operate our business, such as website hosting, customer management software, email, and message delivery providers. They may use your information only to perform services for us.
Legal requirements, such as law enforcement requests, court orders, or regulatory obligations.
Business transfers, in the event of a merger, sale, or acquisition, in which case your information would remain subject to this policy.
We do not sell your personal information. We do not share your personal information with third parties or affiliates for their marketing or promotional purposes. As stated in Section 4, mobile information and SMS opt-in data and consent are never shared with third parties for marketing or promotional purposes.
6. Data Retention
We keep personal data only as long as necessary to provide our Service and comply with legal obligations. When it is no longer needed, we securely delete or anonymize it.
7. Security of Your Information
We use reasonable technical, administrative, and physical safeguards, including SSL encryption and secure servers, to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on where you live, you may have the right to:
Access and Correction: Request access to or correction of your personal data.
Deletion: Request deletion of your information.
Opt-Out: Unsubscribe from marketing communications at any time, including by replying STOP to text messages.
Data Portability: Request a copy of your data in a portable format.
To exercise these rights, contact us using the details in Section 13.
9. Children’s Privacy
Our Service is not directed at anyone under the age of 13, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will remove it.
10. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze site traffic, and improve performance. You can disable cookies in your browser, but some features of the Service may not work properly.
11. Legal Compliance (GDPR & CCPA)
GDPR (EU Residents): You have rights of access, rectification, erasure, and restriction of processing.
CCPA (California Residents): You have the right to know what data we collect, request its deletion, and opt out of the sale of personal data. We do not sell personal data.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Continued use of our Service after changes means you accept them.
13. Contact Us
Solace Solutions LLC
Email: [email protected]
Phone: +1 636-362-9202
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